End of Subscription FAQs
Can I still wash my car using my subscription?
The Subscription programme has now ended, your subscription is no longer valid.
Why is the subscription model ending?
Due to the strain that the global crisis has put on our business.
Are there any alternative options after the subscription has ended?
Yes, we have just launched a range of Spring Bundle washes, available to purchase as 3, 6 or 12 washes. These offers demonstrate great value compared to our standard wash programme prices.
When will my last payment be taken?
The payment cycle for all Subscriptions has now ended. No more payments will be taken.
How many washes do I have left?
Your Subscription has now ended, if you have any questions relating to how many washes you believe you may have had before the programme was frozen please get in touch with us via the contact details below.
What happens to my details now the subscription has ended?
Now the subscription has ended, your data has been disabled. Only admins have access to the data for the next 90 days.
The following table explains what you can expect when your subscription expires.
Your Subscription goes through the following stages: Expired / Disabled / Deleted.
|
Active |
Expired (30 days) |
Disabled (90 days) |
Deleted |
|
Data accessible to all |
Data accessible to all |
Data accessible to admins only |
Data deleted |
|
Users have normal access to subscription 12-washes |
No washes are available. |
No washes are available. |
Data deleted |
|
Admins have normal access to your data in line with our Privacy Policy. |
Admins can access the admin centre |
Data deleted |
Data deleted |
If you would like more details on how we use your personal information please refer to our Privacy Policy which can be found here: https://www.imocarwash.com/gb/privacy-policy/
How can I contact Customer Services to talk about my subscription?
If you have any further questions or concerns regarding subscriptions, please contact us at [email protected] and one of our team will be glad to assist you further.
The Wash Subscription Terms and Conditions of Use are not affected during the termination period of the programme. Your rights and obligations when subscribing the services also remain unaffected during this time. They can be found via https://www.imocarwash.com/gb/wash-subscription-terms