Frequently Asked Questions

• Your password can be changed at any time, we recommend that you do this every few months.
• To change your password go to More menu > Profile > Personal Settings > Change Password

• We ask you to add a card when placing your first order. We ask for the long card number from the front of the card. The name as it appears on the front of the card, its expiry date and 3 digit CVV / CVC from the back
• Once added the card gets stored with our banking partner, not IMO
• You can add a second card to your account from the More menu > Profile > Payment methods
• You can remove a registered card by swiping left on the card number you want to remove

You can contact us through our customer services department.  [email protected]

• There are over 250 locations across the UK branded IMO or ARC
• On both the website and the Wash Club IMO app, we can recommend your closest wash site based on your location

Yes cabriolet cars can be washed at IMO car washes, provided there is no damage to the roof.

Yes IMO car washes can wash electric cars.  Please speak with the operator if you have any questions.

At IMO, we want to make it as easy as possible for you to report any damage caused whilst in our care.

We have a procedure in place to make this as easy as possible.  We ask you to complete a form at the location where the alleged damage has taken place, taking photographs of the damage where possible.

This form and the investigation is managed by the Customer Service team at the IMO (UK) head office.  After we’ve received a complaint, we want to work with you to resolve the issue as soon as possible.

Our obligation is to give you a final response within 8 weeks unless delays are caused by third party insurance companies or other factors out of our control.

 

If you would like to make a complaint, please get in touch and we will look into this as soon as possible.

Contact Us - Please fill in our contact form: support.imocarwash.com

Post - If you’d prefer, you can put your complaint in writing and send it to:
Customer Service Team, IMO Car Wash, 35-37 Amersham Hill, High Wycombe, Bucks, HP13 6NU

What happens next?
We will be in touch within 3 business days to try and resolve your issue for you. If we are unable to resolve your complaint in this time, you should know that we're typically allowed up to 8 weeks to investigate a complaint and produce what is referred to as our final response.

Don't want to complain but want to give us feedback?
Please share your thoughts by our app, email or by letter and we'll ensure this information is passed on to the relevant team.

 

 

You can change your car registration through the app by going to your account, view account, select your name and select your car registration.

Once you have changed your registration please scroll to the bottom of the page and save profile.

Refresh the screen and connect to WIFI.

All you need to do is pull the screen down with your finger while your wallet page is open. This should bring your code back through.

From Monday 11th October and over the coming months, we will begin to rollout our new brand; you will see our new logo/branding promotional materials alongside our ARC and ‘green' IMO visual identity.  All vouchers and promotional materials with the logos displayed below will be welcome.

Using a hidden email address (such as an anonymised or masked email generated by services like Apple’s “Hide My Email”) when registering for the IMO app could impact the delivery of email receipts and invoices in the following ways:

1. Email Forwarding Issues: If the hidden email address service experiences technical issues, emails may not be forwarded to your actual email inbox.
2. Sender Recognition: Some automated systems might not recognize hidden email addresses as valid, causing emails to be blocked or filtered.
3. Retention and Management: Hidden email addresses may be temporary or tied to specific services. If you disable or delete the hidden email address, you might lose access to future communications.
4. Spam Filtering: Emails sent to hidden addresses might be flagged as spam depending on the service provider’s filtering rules.

 

Recommendations:

• Check Spam/Junk Folders: Regularly check your spam or junk folder in case emails are misclassified.
• Verify Email Settings: Ensure that the hidden email address service is configured to forward emails correctly.
• Monitor Closely: If possible, test the setup by requesting a test email or confirmation email from the IMO app.
• Use a Standard Email Address: For critical communications like receipts and invoices, consider using a regular email address to avoid these issues.

Please contact our customer service team if you’d like further guidance.

• Prices vary across sites so we recommend you contact the site direct. Contact details can be found on our website.
• Valet prices also vary depending on the service and location.  Please contact the site direct for full information.

Open the IMO app and ensure your are have registered and signed in. Select the home screen icon, scroll to the bottom of the home screen and you will see 'Promotional codes' enter your code into the box

• This can vary by site. Please contact the site you are looking to visit directly for information.
• Vehicle and wheel size information is featured at the bottom of each menu on the wash pad.

Our privacy policy is featured on the footer of our website.  https://www.imocarwash.com/gb/privacy-policy/

We have eight car wash programmes that offer a range of services including hand pre-wash, body wash, chassis wash, wheel wash, alloy bath, triple foam, body wax, tyre dressing, chassis wax, and enhanced finishes with our Pro Shield and Ultra HD sealant polymer waxes that are exclusive to IMO.

Prices range from around £4 for a basic wash, £7 for a Triple Foam wash and £12 for our Ultra HD wash.  

These are indicative prices for three of our eight most popular wash programmes, please visit or contact your local car wash for location specific pricing.

The range of valet services provided by the local site operators include vacuum, door shuts, chamois dry, mats cleaned, wheels & alloys detailed, windows polished, dashboard and plastics, vinyl & trims cleaned, air freshener with full valeting services available, please ask at your local car wash for more details.

Prices range from around £6 for an Express Valet and £8 for a Mini Valet.  

These are indicative prices for two of the most popular services, please visit or contact your local car wash for location specific pricing.

Wide wheels are welcome at the following locations.

This means cars, vans, 4X4, SUVs with wide wheels of up to 325mm.

 

KIRKCALDY	CHRISTCHURCH	MILTON KEYNES TESCO	HASTINGS
ABERDEEN	LITTLEHAMPTON TESCO	MILTON KEYNES ASDA	BARKING
EDINBURGH SEAFIELD RD	BOSTON	COVENTRY ASDA	THAMESMEAD
MOTHERWELL	LINCOLN OUTER CIRCLE RD	WARWICK TESCO	FOLKESTONE
COATBRIDGE	GREAT YARMOUTH	ASHBY DE LA ZOUCH TESCO	WHITSTABLE
ELGIN	LUTON	COVENTRY TESCO	BASILDON
INVERNESS	GRANTHAM	NORTHAMPTON	SITTINGBOURNE
MUSSELBURGH	KINGS LYNN	MARKET HARBOROUGH	LANCING
DUNDEE CLEPINGTON RD	IPSWICH	WELLINGBOROUGH TESCO	RAINHAM
GLASGOW THORNLIEBANK	SPALDING	BARRY	NORTHFLEET
LEVEN	NORWICH	HEREFORD	EASTBOURNE ASDA
DUNFERMLINE	BRAINTREE	BRISTOL SPEEDWELL RD	TONBRIDGE
PERTH	NEWMARKET	CARDIFF NEWPORT RD	HAILSHAM
DUMBARTON	BEDFORD SOUTH	CAERPHILLY	LAKESIDE TESCO
ABERDEEN	CHELMSFORD	BRIDGEWATER	BECKTON TESCO
AIRDRIE	ST NEOTS	GLOUCESTER	BECKTON ASDA
AYR	SPELLBROOK	WESTON SUPER MARE	SHEFFIELD UPWELL ST
DUNDEE ASDA	LETCHWORTH	PLYMPTON	SHEFFIELD DARNALL
GRANGEMOUTH ASDA	MARCH	BRISTOL SHEENE RD	BIRMINGHAM OLDBURY
DYCE ASDA	PETERBOROUGH TESCO	BRIDGEND	CANNOCK
CRAIGMARLOCH TESCO	WISBECH	MERTHYR TYDFIL	BURTON ON TRENT
CUMBERNAULD ASDA	ELY TESCO	CWMBRAN	TELFORD
BATHGATE TESCO	STOWMARKET TESCO	PLYMSTOCK	WARLEY
CORSTORPHINE TESCOS	HALIFAX	REDRUTH	WEDNESFIELD
JEWEL ASDA	BRADFORD THORNTON RD	TORQUAY	WEDNESBURY
HULL, BRIGHTON STREET	BURY	WESTON SUPER MARE	DONNINGTON
STOCKTON-ON-TEES	BATLEY	TROWBRIDGE	SHREWSBURY
CARLISLE, LONDON ROAD	LEEDS MEANWOOD RD	PLYMOUTH	CHESTERFIELD
BISHOP AUCKLAND	WAKEFIELD	TAUNTON	NOTT HUCKNALL RD
HULL, CLOUGH ROAD	HUDDERSFIELD	NEWPORT	ALFRETON
BARROW-IN-FURNESS	OLDHAM SHAW RD	NEWPORT	DERBY OSMASTON RD
LONGBENTON	LITTLEBOROUGH	ST AUSTELL	NOTT MAPPERLY PLAINS
BYKER	BRIGHOUSE	EXETER	LANGLEY MILL
CARLISLE, KINGSTOWN ROAD	HARROGATE	BRISTOL PATCHWAY	MANSFIELD
SUNDERLAND	ACCRINGTON	TAUNTON SAINSBURYS	SPONDON
BLYTH	DONCASTER	CARDIFF ASDA	WORKSOP
HARTLEPOOL	SCUNTHORPE ASDA	CARDIFF TESCO	LONG EATON ASDA
SOUTH SHIELDS	PUDSEY ASDA	LLANELLI TESCO	MANCHESTER SALE MOOR
BILLINGHAM	BRADFORD ASDA	SWANSEA ASDA	ST HELENS DENTONS GRN LN
WASHINGTON	LEYLAND TESCO	SWANSEA TESCO	LPL BOOTLE
WHITEHAVEN	PRESTON ASDA	SWINDON	MANCHESTER HYDE
BEVERLEY	CHORLEY	POOLE RINGWOOD RD	MANCHESTER PENDLEBURY
HULL ASDA	FARNWORTH	ALDERSHOT	BIRKENHEAD CLEVELAND ST
BOLDON ASDA	BOLTON TONGE MOORE RD	POOLE CABOT LNE	LPL PRESCOT RD
COULBY NEWHAM, TESCO	BLACKPOOL	ISLE OF WIGHT	MANCHESTER BREDBURY
CARLISLE, TESCO	HORWICH TESCO	SHIRLEY	ELLESMERE PORT
DURHAM, TESCO	LONDON WALTHAMSTOW	EASTLEIGH	LEIGH
BIRMINGHAM GOLDEN HILLOCK	MERTON	KIDLINGTON	WALKDEN
WORCESTER	FINCHLEY RD	BUSHEY	SOUTHPORT
KIDDERMINSTER	LEYTON ASDA	ANDOVER	HAZEL GROVE
NUNEATON	LONDON COLNEY	SWINDON ASDA	BURSLEM
COVENTRY	ELMERS END	FAREHAM ASDA	LLANDUDNO
LEICESTER OSWIN RD	PONDERS END TESCO	AMERSHAM	LONGTON
BANBURY	DARTFORD	WOKING	NORTHWICH
MINWORTH	SOUTHEND	HEDGE END, SAINSBURY	CREWE
HINCKLEY	BROADSTAIRS	READING	STAFFORD
REDDITCH	ILFORD	BOGNOR REGIS	STAFFORD ASDA
BEDWORTH	CANTERBURY	WINCHESTER TESCO	NEWCASTLE UNDER LYME
QUEENSFERRY ASDA	CHESTER TESCO	OXFORD TESCO	WREXHAM
		CHICHESTER TESCO